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At some open play sessions, the business runs the line on your phone instead of a paddle rack. You join when you arrive, and your phone and the TV at the venue show when you’re up.

Before you start

  • Book a place in the session first. See Join open play.
  • Sign in with the email you booked with.

Join the line

1

Scan the code

At the venue, scan the QR code on the TV or at the counter.
2

Enter your name

Under Your name on the screen, enter the name the TV should show.
3

Join

Select Join the line. Your phone shows your place in line and the courts.
A phone showing the player's place in line, Take a break, Leave the line and Play with a partner

Your place in the line on a phone

To play with a partner, both of you join the line. Under Play with a partner, one of you selects Show my code, and the other enters it under Partner’s code and selects Pair up. You’re then called together. Select Play on my own to split up.

When you’re up

Your phone shows You’re up and the court to go to. When the game ends, select We won or We lost. At some venues, the desk records who won instead.

Take a break or leave

Select Take a break to step out and keep your place, then Back in line when you’re ready. Select Leave the line when you’re done. You can’t do either while you’re on a court.

Good to know

  • You can join only at the venue, with a place booked in that session. If you’re asked to book a place, book it first.
  • The TV shows the name you entered, unless the business shows player numbers instead.
  • Leaving the line doesn’t cancel your booking or change what you paid.