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If the same person ended up with two profiles, merge them. Everything moves to the profile you keep, and the duplicate is deleted.

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Merge the profiles

1

Open the duplicate

In the menu, go to Clients and select the profile you want to get rid of.
2

Open the menu

Select the three dots at the top of the profile, then Merge client.
3

Pick the profile to keep

Under Merge into, search for and choose the client to keep.
4

Merge

Select Merge client.
The Merge client dialog with the Merge into field filled in

The Merge client dialog

You see “Merged into” and the kept client’s name, and their profile opens.

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What happens

  • Sales, credits, bookings and notes from the duplicate move to the kept client. Package credits add up.
  • The duplicate’s email, mobile number, birthday and photo fill in only what the kept client is missing.
  • The duplicate’s staff note is added to the kept one.
  • The duplicate profile is deleted. This cannot be undone.

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Good to know

  • If both profiles sign in on their own, they’re two different people, and Onsuki won’t merge them.
  • If both are booked into the same class or appointment, Onsuki won’t merge them and says so. Cancel one booking first.