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With QR Ordering, each court or bay has its own QR code. A player scans it, sees your food and drinks menu on their phone, and sends an order to your bar. Your team works the order from a live board, and everything ordered goes on the booking’s tab, paid all at once. The screens use your own word, such as Courts or Bays. This article says bay.

Before you start

  • Set up your bays. See Set up courts or bays.
  • Add the food and drinks you sell as products in Inventory. See Add a product.
  • Turn on QR Ordering: go to Settings, Business, then Features, turn on QR Ordering under Selling, and select Save. It needs Courts (shown with your own word, such as Bays) and Appointments. See Turn features on and off.

Choose what’s on the menu

1

Open the menu

In the menu, go to QR Ordering, then the Menu tab.
2

Select Edit menu

Select Edit menu. Search your products and tick each one players can order.
3

Save

Select Save. The menu groups items by each product’s category, as your Shop does.
Products you sell only for use in services never show on the menu. Each order takes stock from the location of the booking on that bay.
1

Open QR codes

Go to QR Ordering, then the QR codes tab. Each bay has its own code.
2

Select Print cards

Select Print cards, tick the bays you want, and choose a Format: Table cards (two A6 cards on an A4 sheet, to stand in a holder) or Round stickers (six 80 mm circles on an A4 sheet of sticker paper).
3

Print and place them

Select Print, cut on the corner marks, and put each card where players at that bay can scan it.
The Print QR cards page with two courts ticked and Table cards chosen

Print QR cards, with table cards for two courts

To save one bay’s code as an image, select the three dots beside it, then Download QR (SVG). If a code is copied or shared, select Make a new link. The old code stops working right away, so print the new card.

What players see

A player scans the code and sees your menu by section, with no sign-in. They choose items, a size if there is one, and how many, then select Send order. Each order shows Sent, Being made, On its way and Delivered as your team works it. Everything ordered from a bay goes on the booking’s tab. Players see the tab, with the bay booking itself if it isn’t paid yet, and can select Pay the tab to pay from their phone, or pay in person when they’re done. Ordering is open only while a booking is on the bay, from its start to its end.

Work the orders

The Orders tab is your bar’s board, with four columns: New, Preparing, Ready and Delivered. It updates by itself every few seconds. Turn on Sound at the top to hear a tone when a new order comes in.
1

Start an order

On a card in New, select Start. The card shows the bay, the items, any note, the total and how it’s being paid.
2

Mark it ready

Select Ready when it’s made.
3

Mark it delivered

Select Delivered when it reaches the bay.
The QR Ordering board with an order in New, Preparing and Ready, each on the tab

The QR Ordering board

Each card’s tag says how it’s being paid: On the tab, Paid, Paying, Receipt to check or Not paid. To undo a step, select the three dots on the card, then Move back. If you run more than one location, choose the bar’s location in the page header. Each location has its own board, menu and codes.

Take an item off an order

Select the three dots on the card, then Take off and the item. Onsuki shows exactly what comes off the tab before you confirm.

Mark an item sold out

On the Menu tab, select Available beside the item, then Sold out until tomorrow or Sold out until I turn it back on. Players see it as Sold out. Select Make available to put it back.

Pause ordering

Select Pause ordering at the top of the page. Pause every bay for 30 minutes, for 1 hour, or until you turn it back on, or pause one bay. While paused, players are told to ask the staff or try again in a few minutes. Select Turn ordering back on when you’re ready.

Settle the tab

The tab joins the booking’s own balance: the calendar shows one figure for the bay and the food together. Settle it the way you take any payment, from the booking or from Unpaid with Mark as paid. The bay and the food are paid in one payment. If the player already paid from their phone, it shows as paid, or as a receipt to check. Above the board, Bay bills still open (or Court bills still open) lists bookings that ended in the last 24 hours with a tab unpaid. Select Open booking to settle one.

Good to know

  • There’s no limit on a tab. Check the bills still open and Unpaid before you close for the day.
  • Keep the board open on a tablet at the bar.
  • Editing the menu needs the Manage retail items and inventory permission. QR codes needs Manage business details.
  • A player who scans before the booking starts is told ordering opens when the booking starts.