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A campaign is a message to the clients who agreed to get news and offers from you: a new service, an open slot, this month’s offer. Send it by email, or by push to clients who use your business’s own app. Every plan includes Marketing.

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Before you start

  • Clients agree by checking News and offers when they book online. You can also turn on News and offers on a client’s profile when they ask.

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Send a campaign

1

Open Marketing

In the menu, select Marketing, then Create campaign.
2

Write the message

Under Send by, tick Email, Push, or both. Enter the Subject (a push calls it Title) and the Message. The Preview beside it shows what clients will see. Select Send me a test to get it in your own inbox first.
3

Choose the clients

Select Continue. Only clients who agreed are listed. Keep everyone, or search and pick a few.
4

Review and send

Select Continue, check who it goes to, then select Send now.
New Campaign: Send by Email, a subject and a message, with a preview beside it

Writing a campaign

To finish later, select Save draft. Drafts and sent campaigns are listed on Marketing, with who each one went to.

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How many you can send

Marketing shows how many emails are left this month and when the count resets. Two push campaigns never go out within 24 hours of each other. When you reach the limit, sending stops until it resets.

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Good to know

  • Unsubscribing. Every email has a link to unsubscribe. A client who unsubscribes is left out of every campaign until they agree again. The client’s profile shows when and how they agreed.
  • Push needs your own app. A push campaign reaches clients who use your business’s own app. Until your business has one, Push can’t be ticked. Talk to us about an app under your business’s name.
  • Email being set up. If Marketing says Campaign email is being set up, email campaigns open once it’s ready.
  • Marketing Plus and Max are added by an owner in Settings, Subscription, under Marketing, the same way as the AI add-on. See Your AI use and the AI add-on.
  • Don’t see Marketing? Ask an owner to give you the Send marketing campaigns permission, or to turn on Marketing in Settings, Business, Features.