Skip to main content
Some services need more than a team member: a facial needs a treatment room, a laser treatment needs the laser. Tell Onsuki what each service needs, and clients are only offered times when the team member and the room or machine are both free.

​
Before you start

​
Choose what the service needs

You can ask for two kinds of things, and a service can use both:
  • Resource categories: one resource from each category. Pick Rooms when any free room will do. Onsuki picks a free room at the location being booked.
  • Specific resources: every one you add. Pick these when the service needs that exact room or machine, such as the room with the laser.
1

Open the service

In the menu, go to Catalog, then Services, and select the service.
2

Go to Resources

Select Resources in the list beside the form, or scroll down to it.
3

Add a category

Next to Resource categories, select Add. Select the categories the service needs, then select Select 1 category (or Select 2 categories, and so on).
4

Add specific resources

Next to Specific resources, select Add. Search, or filter with Category, select the rooms or equipment the service needs, then select Add 1 resource (or Add 2 resources, and so on).
5

Save

Select Save at the top of the page.
The Resources section of a service, with a category and a specific resource added

The Resources section of a service, with a category and a specific resource added

You see “Service saved.” From then on, your booking site and the calendar only offer a time when what the service needs is free. When a booking takes the last free room at 2pm, 2pm stops being offered for that service, even if a team member is free. When that booking is canceled, the time comes back. To take something off a service, select it under Resources and select Save. You can also choose resources when you add a new service. They are saved with it.

​
Good to know

  • Resources apply to new bookings only. Appointments already booked keep what they had.
  • A service can need up to 20 resources and categories together. Past that, Onsuki shows “Maximum number of resources reached for this service.”
  • A category with nothing in it shows 0 resources and cannot be selected. Add a resource to it first.
  • If a resource’s category is already on the service, that resource is not offered under Specific resources, because the category already covers it.
  • A room or machine you add to a category later is used right away by every service that needs that category.
  • With more than one location, a specific resource has to be at every location where the service is offered. If it is not, Onsuki stops you, for example “Barber chair isn’t at TITAN Conrad, so this service couldn’t be booked there.” Use a category instead, so each location uses its own.
  • Don’t see Resources on a service? Courts and bays are set up under their own section. If you have no rooms or equipment yet, the section shows Set up resources.
  • You cannot delete or archive a room or machine while a service still needs it. Remove it from the service under Resources first, or archive the service.
  • If clients cannot find a time, check that the room or machine is free and has opening hours at that location. A time is not showing on my booking site walks through the checks.