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The concierge is a chat on your booking site. Customers ask about your services, prices, hours and open times, and it answers from your own details. A signed-in customer can also ask about their own bookings and credits, and book a class or an appointment in the chat.

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Turn on the concierge

1

Open Features

Go to Settings, Business, then Features.
2

Turn on Concierge

Under Website, turn on Concierge.
3

Save

Select Save.
A chat button appears at the bottom of your booking site: bottom left on a phone, bottom right on a computer.

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What customers see

Customers select the chat button and type a question, or pick one of the suggested questions. The concierge answers with a short sentence and a card:
  • Services, classes and packages with their prices, each with a button to see open times.
  • Hours and addresses for each location, with Directions.
  • Your team, your FAQ and your cancellation rule.
  • Their own bookings, credits and membership, once they sign in.
  • A booking card for one class or one appointment, with the price your booking site charges. They book by pressing it. For more than that, like a booking with several services, it opens your booking site with their choice filled in.
The chat on a booking site: a customer asks for prices and gets the services with their prices

The concierge on a phone

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Good to know

  • It answers from your booking site. It reads only what your booking site already shows, plus a signed-in customer’s own bookings. It never sees your other clients, your notes, charts, forms or reports.
  • What it sends. What customers type, and your public services, prices and hours, go to OpenAI to find the answer. Emails and phone numbers that customers type are hidden first.
  • What it costs. It uses your plan’s AI allowance, the same one the assistant uses, and up to 10% of your month’s AI use in one day. When the day’s or the month’s share is used, the chat button is hidden until it resets. See Your AI use and the AI add-on.
  • Your contact button stays. Customers can still reach you from the contact button at the top of your booking site.
  • Clinics that keep charts. The concierge is not offered while Charts is on.
  • The chat button is hidden on checkout and payment pages.