> ## Documentation Index
> Fetch the complete documentation index at: https://help.onsuki.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact the business

> Questions about a booking, a refund or a schedule go to the business you booked with.

Onsuki makes the booking software. The business you booked with runs your booking: its schedule, prices, cancellations and refunds. They are the ones who can change a booking or give money back.

## Find their contact details

* Your booking confirmation email names the business and links to its booking site.
* The business's booking site shows where it is and how to reach it.

## When to contact Onsuki

<Note>
  If the booking site itself is not working, for example a page will not load or a code never arrives after you have checked your spam folder, email us at [support@onsuki.com](mailto:support@onsuki.com) with the business's name.
</Note>


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