> ## Documentation Index
> Fetch the complete documentation index at: https://help.onsuki.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Answer customers with the concierge

> Turn on a chat on your booking site that answers questions and books a class or an appointment.

export const WhoCanDoThis = ({permission, feature, plan, devices}) => {
  const rows = [];
  if (permission) rows.push(["Who can do this", `Owners, and anyone with the ${permission} permission`]);
  if (feature) rows.push(["Feature", `${feature}, turned on in Settings, Business, Features`]);
  if (plan) rows.push(["Plan", `${plan} and above`]);
  if (devices) rows.push(["Works on", devices]);
  if (!rows.length) return null;
  return <Info>
      {rows.map(([label, value]) => <span key={label} style={{
    display: "block"
  }}>
          <strong>{label}:</strong> {value}
        </span>)}
    </Info>;
};

<WhoCanDoThis permission="Manage business details" feature="Concierge" devices="computer, tablet and phone" />

The concierge is a chat on your booking site. Customers ask about your services, prices, hours and open times, and it answers from your own details. A signed-in customer can also ask about their own bookings and credits, and book a class or an appointment in the chat.

## Turn on the concierge

<Steps>
  <Step title="Open Features">
    Go to **Settings**, **Business**, then **Features**.
  </Step>

  <Step title="Turn on Concierge">
    Under **Website**, turn on **Concierge**.
  </Step>

  <Step title="Save">
    Select **Save**.
  </Step>
</Steps>

A chat button appears at the bottom of your booking site: bottom left on a phone, bottom right on a computer.

## What customers see

Customers select the chat button and type a question, or pick one of the suggested questions. The concierge answers with a short sentence and a card:

* **Services, classes and packages** with their prices, each with a button to see open times.
* **Hours and addresses** for each location, with **Directions**.
* **Your team**, your **FAQ** and your cancellation rule.
* **Their own bookings, credits and membership**, once they sign in.
* **A booking card** for one class or one appointment, with the price your booking site charges. They book by pressing it. For more than that, like a booking with several services, it opens your booking site with their choice filled in.

<Frame caption="The concierge on a phone">
  <img src="https://mintcdn.com/onsuki/UIeiI2jUjAjLA3XG/images/screenshot-placeholder.svg?fit=max&auto=format&n=UIeiI2jUjAjLA3XG&q=85&s=99f044d7d8980a49b778cfecd6a269b8" alt="The chat on a booking site: a customer asks for prices and gets the services with their prices" width="1440" height="900" data-path="images/screenshot-placeholder.svg" />
</Frame>

## Good to know

* **It answers from your booking site.** It reads only what your booking site already shows, plus a signed-in customer's own bookings. It never sees your other clients, your notes, charts, forms or reports.
* **What it sends.** What customers type, and your public services, prices and hours, go to OpenAI to find the answer. Emails and phone numbers that customers type are hidden first.
* **What it costs.** It uses your plan's AI allowance, the same one the assistant uses, and up to 10% of your month's AI use in one day. When the day's or the month's share is used, the chat button is hidden until it resets. See [Your AI use and the AI add-on](/business/ai/ai-use-and-add-ons).
* **Your contact button stays.** Customers can still reach you from the contact button at the top of your booking site.
* **Clinics that keep charts.** The concierge is not offered while **Charts** is on.
* The chat button is hidden on checkout and payment pages.

## Related articles

* [Your AI use and the AI add-on](/business/ai/ai-use-and-add-ons)
* [Get things done with the assistant](/business/ai/assistant)
* [Turn features on and off](/business/settings/features)


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